If there was a problem with a product you bought from us, please fill out the form below and we will find a solution for you.

You can submit an application through our website (application below) and you will be contacted after submitting the application and the following activities will be agreed upon. Another option is to come to the nearest Toru-Jüri store and fill out the same application on the spot. You can get more information about filling out the application by calling (+372) 433 0000.

Conditions for submitting a claim:

If the product sold by Toru-Jüri OÜ has a manufacturing defect, we will find a solution to your claim in cooperation with the product brand representative and the manufacturer.

It is of primary importance that the installation, use and maintenance instructions must be followed when using the product. In the event of an error with the product, stop using the device immediately. The buyer has the right to submit a claim regarding manufacturing defects within 2 years from the purchase of the product. The basis for submitting a claim is a document proving the purchase of the product.

Within 12 months, since the goods were handed over to the Buyer, Toru-Jüri OÜ will identify the cause of the defects, and the costs related to the identification will be borne by Toru-Jüri OÜ. After 12 months to 2 years have passed since the delivery of the goods, the Buyer proves the cause of the defect. The costs related to the settlement of the claim (for example, expert examination, transport, etc.) are borne by the party to whose detriment the result of the verification is.

During the period of identification of the cause of product defects, Toru-Jüri OÜ will not issue a replacement product or pay compensation for the time when the Buyer cannot use the product.

Toru-Jüri OÜ will not eliminate defects that appeared during the right to submit claims free of charge, if it is due to:

  • from normal wear and tear of the product;
  • non-compliance with the installation, maintenance and user manual of the product;
  • force majeure;
  • from unintended use of the product;
  • incorrect installation of the product;
  • use of the product in conditions not intended for this purpose.
  • of the device's electronic components that are older than 6 months.

STATEMENT (OR DOWNLOAD PDF FILE HERE)

    INFORMATION FOR APPLICANTS!

    • Within 12 months from the day of handing over the goods to the buyer, the cause of the deficiency is identified by the Trader. After that, up to 2 years from the delivery of the goods, the Applicant proves the cause of the defect by coordinating the verification form with the Trader, and the reasonable costs related to the verification (expertise costs) are borne by the party, whose loss is the result of the verification.

    • In accordance with § 222 and 223 of the Law of Obligations Act, if the goods do not meet the agreed conditions, the Petitioner may demand from the Trader:

    – fixing the matter in the first place;

    – replacement of the item if, in the Trader's opinion, repair is not possible or entails unreasonable costs;

    – in case of significant defects (e.g. if repair or replacement of the goods is not possible or fails or if this causes unreasonable inconvenience to the applicant), the applicant has the right to withdraw from the contract.